Terms of Service
Last updated: March 2025
Acceptance of Terms
Welcome to Sparkle Motors. By accessing our website, booking our services, or visiting our car wash facility in Kenya, you agree to be bound by these Terms of Service. These terms apply to all clients, visitors, and users who interact with Sparkle Motors in any capacity. If you do not agree with any part of these terms, we kindly ask that you refrain from using our services or website. Your continued use of our services constitutes your full acceptance of these terms as they may be updated from time to time.
Use of Website
The Sparkle Motors website is provided for informational purposes, service bookings, and client engagement related to our car wash and detailing services. You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others. You must not attempt to gain unauthorised access to any part of our website, interfere with its functionality, or use it to transmit harmful, offensive, or misleading content. Sparkle Motors reserves the right to suspend or restrict access to any user who violates these conditions. We also reserve the right to update, modify, or discontinue any part of the website at any time without prior notice.
Services
Sparkle Motors offers professional car care services in Kenya, including Full Detailing, Car Sanitization, and Wax Polish. Full Detailing involves a comprehensive interior and exterior cleaning and restoration of your vehicle to the highest standard. Car Sanitization provides a thorough disinfection of your vehicle’s interior surfaces, ensuring a hygienic and safe environment for you and your passengers. Wax Polish delivers a protective and lustrous finish that shields your vehicle’s paintwork and enhances its appearance. All services are carried out by our trained and experienced team using industry-approved products and equipment. Service availability, pricing, and duration may vary depending on the vehicle type and condition. Sparkle Motors reserves the right to decline a service request if, in our professional assessment, the vehicle condition poses a risk to our staff or equipment. Bookings may be made via our website or by contacting us directly, and are subject to availability.
Intellectual Property
All content featured on the Sparkle Motors website and marketing materials, including but not limited to our logo, brand name, service descriptions, photographs, graphics, and written content, is the exclusive intellectual property of Sparkle Motors. These materials are protected under applicable Kenyan intellectual property laws. You may not reproduce, distribute, modify, republish, or use any of our content for commercial purposes without obtaining prior written permission from Sparkle Motors. Unauthorised use of our intellectual property may result in appropriate action being taken to protect our brand and business interests.
Disclaimer of Warranties
Sparkle Motors is committed to delivering high-quality car wash and detailing services to every client. However, while we take every precaution to care for your vehicle, our services are provided on an as-is basis without warranties of any specific outcome beyond what is described in our service offerings. We do not guarantee that our services will address pre-existing damage, deeply embedded stains, paint defects, or mechanical issues present on your vehicle prior to our service. Clients are encouraged to inform our team of any existing damage or special conditions before a service commences. Sparkle Motors will not be held responsible for issues that were present before the service or that arise from factors outside our reasonable control.
Limitation of Liability
To the fullest extent permitted under Kenyan law, Sparkle Motors shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website. Our total liability to any client in connection with a specific service shall not exceed the amount paid by the client for that particular service. Sparkle Motors takes great care in handling every vehicle entrusted to us; however, clients are advised to remove all personal valuables from their vehicles prior to any service. Sparkle Motors shall not be held liable for the loss or damage of personal items left inside vehicles during service. In the unlikely event of damage caused directly by our staff during a service, clients must report the issue to us at the time of vehicle collection or within 24 hours of service completion for us to investigate and respond appropriately.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising out of or in connection with these terms or the services provided by Sparkle Motors shall be subject to the jurisdiction of the competent courts of Kenya. We encourage clients to first reach out to us directly at [email protected] so that we may work together to resolve any concerns amicably and professionally before pursuing formal proceedings.
Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service or any of our car wash services, our team is ready to assist you. You can reach Sparkle Motors by email at [email protected]. We value every client relationship and are committed to ensuring your experience with Sparkle Motors is smooth, satisfying, and professional. Our team will endeavour to respond to all enquiries promptly and courteously.