Privacy Policy

Last updated: March 2025

Introduction

At Sparkle Motors, we are committed to protecting the privacy and personal information of every client who entrusts us with their vehicle. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you engage with our car wash and detailing services, visit our premises on Ngong Road, Nairobi, or interact with us through any of our communication channels. By using our services, you agree to the practices described in this policy. We encourage you to read it carefully and contact us if you have any questions.

Information We Collect

To deliver a seamless and personalised car care experience, Sparkle Motors may collect the following types of information: Personal Identification Information, including your full name, phone number, and email address provided when booking or registering for our services. Vehicle Information, such as your car’s make, model, year of manufacture, colour, and number plate, which we require to process and track your service requests accurately. Transaction and Payment Information, including records of services purchased, payment method details, and billing history, collected to facilitate secure and efficient payment processing. Service History, meaning records of all car wash, detailing, sanitization, and wax polish services your vehicle has received at Sparkle Motors, used to provide consistent and informed service. Communication Data, which includes messages, feedback, complaints, or enquiries you submit to us via phone, email, or in person at our facility. We collect only the information that is necessary to provide you with high-quality car care services and to maintain a trustworthy business relationship with you.

How We Use Your Information

Sparkle Motors uses your personal information solely for legitimate business purposes related to the provision of our car wash and detailing services. Specifically, we use your information to: Process and confirm bookings for services including Full Detailing, Car Sanitization, and Wax Polish. Communicate important updates, service reminders, and appointment confirmations to keep you informed and your vehicle well-maintained. Process payments and maintain accurate financial records for your transactions. Personalise your service experience by referencing your vehicle history and preferences, ensuring we consistently meet your expectations. Send promotional offers, loyalty rewards, and service announcements where you have opted in to receive such communications. Respond promptly and effectively to any queries, concerns, or feedback you share with us. Improve our service quality and operational efficiency by analysing general service trends and customer satisfaction data. We will never use your personal information for purposes unrelated to car wash and vehicle care services without your explicit consent.

Information Sharing

Sparkle Motors values the trust you place in us and does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share your information only in the following limited circumstances: With trusted service providers and technology partners who assist us in operating our booking systems, payment platforms, or communication tools, strictly under confidentiality obligations and only to the extent necessary to perform those functions. With our internal team members who require access to your information to deliver, manage, or improve the services you have requested. In situations where disclosure is required to comply with applicable Kenyan laws, government regulations, or lawful requests from relevant authorities. In the event of a business merger, acquisition, or restructuring, your information may be transferred to a successor entity, subject to equivalent privacy protections. In all cases, we take reasonable steps to ensure that any party receiving your data handles it responsibly and in a manner consistent with this Privacy Policy.

Data Security

At Sparkle Motors, the security of your personal information is a responsibility we take seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, alteration, or disclosure. Our security practices include restricting access to personal data to authorised staff only, using secure systems for storing customer and vehicle records, and regularly reviewing our data handling procedures to maintain the highest standards of data protection. While we strive to protect your information using industry-appropriate safeguards, please note that no method of data storage or transmission is entirely risk-free. We encourage you to contact us immediately at [email protected] if you have any concerns about the security of your information or if you suspect any unauthorised use of your data.

Your Rights

As a valued client of Sparkle Motors, you have rights regarding your personal information that we are fully committed to honouring. These rights include: The right to access the personal information we hold about you and your vehicle at any time upon request. The right to request correction of any inaccurate, outdated, or incomplete information in our records. The right to request deletion of your personal data, subject to any obligations we may have to retain certain records for operational or compliance purposes. The right to withdraw your consent to receive marketing communications from us at any time, by contacting us directly or following the opt-out instructions in any message we send you. The right to request information on how your data is being used and shared. To exercise any of these rights, please reach out to our team using the contact details provided below. We will respond to all requests promptly and in good faith, ensuring your privacy preferences are respected.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Sparkle Motors handles your personal information, our team is always ready to assist you. You can reach us through the following channels: Physical Address: Sparkle Motors, Ngong Road, Opposite Junction Mall, Dagoretti North, Nairobi, Kenya. Email: [email protected]. We are committed to addressing your concerns with transparency, care, and the same level of dedication that defines every service we provide for your vehicle. Your trust is the foundation of everything we do at Sparkle Motors.